Support Center
Need help with your account, treatment, or have questions? Our support team is here to assist you every step of the way.
How Can We Help You?
Submit a Support Ticket
Get help with account issues, billing questions, or technical problems.
Use the form below
Browse Help Articles
Find answers to common questions in our knowledge base.
Coming soon
Live Chat Support
Chat with our support team during business hours.
Coming soon
Submit a Support Request
Describe your issue and we'll get back to you as soon as possible.
What to Expect
Quick Response
We respond to all support requests within 4 hours during business hours.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Urgent Issues
For urgent medical concerns, please contact your healthcare provider directly.
Common Support Topics
Account & Login Issues
- • Forgot password or username
- • Account locked or suspended
- • Email verification problems
- • Profile update issues
Billing & Payments
- • Payment method updates
- • Billing questions or disputes
- • Insurance verification
- • Refund requests
Treatment & Medication
- • Prescription questions
- • Dosage adjustments
- • Side effect concerns
- • Delivery tracking
Services & Features
- • Meal delivery issues
- • Workout plan access
- • Coaching session scheduling
- • App or website problems